Labstat International Inc. Privacy Policy

Last Updated: October 1, 2020

Your privacy is important to Labstat International Inc. and its affiliates (the relevant Labstat entity which processes your personal data being referred to as “Labstat”, “our”, “us” or “we” in this policy). The purpose of this policy (“Privacy Policy”) is to inform you about how Labstat collects, uses and discloses your personal information in accordance with Canadian privacy laws, as well as to inform you of other important information regarding your privacy.

By using our internet website, or by choosing to submit personal information to Labstat, you signify your consent to all of the terms of this Privacy Policy for the purposes of Canadian privacy laws. If you do not agree with any terms of this Privacy Policy, please do not use our website or submit any personal information to Labstat.

Labstat reserves the right to modify this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy on this page, and will indicate the date this Privacy Policy was last amended. Your continued access to and/or use of our website or provision of personal information to us after any such changes constitutes your acceptance of, and consent to, this Privacy Policy, as revised, for the purposes of Canadian privacy laws to the extent applicable. Please periodically review this Privacy Policy so that you know what personal information we collect, how we use it, and with whom we may share it.

Personal Information

Personal information (as this term is understood under Canadian privacy laws) is any information about you as an identifiable individual. Personal information or personal data does not include information that is about a company or other legal entity and not an individual, such as a business address, business email address, and business telephone number or business fax number (other than those of a specific person in the business). In this Privacy Policy, both terms “personal information” and “personal data” will be used interchangeably despite the latter having a potentially slightly larger scope than the former.

How We Collect Personal Information

As a current or potential user of Labstat products and/or services, there are many ways that we could acquire personal information about you. This includes, but is not limited to, the following methods:

  • When you contact our staff or an authorized Labstat distributor to request information about a Labstat product or service you may be interested in (including, but not limited to, telephone, fax, traditional post and email);
  • If you participate in a Labstat survey or promotion;
  • When you contact us with a question, including a question regarding our products or services, or contact us for another purpose, including when you use the “STAY AHEAD” feature on our website;
  • If you subscribe to receive communications from us; and
  • When you otherwise choose to provide personal information to us.

What Information Do We Collect?

During the various types of contact discussed in the previous paragraph, we may collect some or all of the following information:

  • Your name, address, telephone number, email address and fax number;
  • Information you provide us or that is provided to you when you create an account, such as your user name, and account password;
  • Information regarding your occupation, and any biographical data you choose to provide to us;
  • Information about your company;
  • Details of your service needs;
  • Information regarding your preferences, such as whether you want to be contacted by us; and
  • Other information you choose to provide us.

How Do We Use Or Otherwise Process Your Personal Information?

The personal information we collect may be used or otherwise processed for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent when Canadian privacy laws apply. For example, we may use your personal information for the following purposes:

to operate our website in accordance with their terms and conditions, including any function enabling you to submit your name, email address and telephone number;
to facilitate, complete or confirm, an agreement you choose to enter with us;
to provide products and services to you;
to respond to your questions or inquiries;
to conduct market research and surveys;
to conduct promotional activities;
to improve our products, services and website;
to supply you with requested information;
to verify with you whether the information we hold regarding you is correct;
to send you informational or communications that you have agreed to receive, such as information regarding products and services that we have to offer that we think that will be of interest to you;
to coordinate the activities of our affiliates;
to defend our rights in court;
to provide information that we are obliged to provide to authorities;
to carry out any other purpose permitted or required by law; and
to (i) create aggregate, anonymized data sets; and (ii) compile statistical and other information related to your use of any Labstat product or service, and use such information in aggregate form, for security and operations management, to create statistical analyses, improve and enhance our products and services, and for research and development purposes

Personal information we collect online may also be combined with information you have provided to us through other sources such as over the telephone.

Sharing Your Personal Information With Others

We do not sell your information to third parties. We may share some or all of your personal information with our affiliates (for the purposes of taking strategic decisions). We may also disclose your personal information as necessary to enforce our legal rights, defend legal claims and if required by law to disclose to courts, police, law enforcement agencies or regulators, to relevant
authorities and more generally where we are required or permitted by law to do so. Your personal information may also be sent to third party suppliers who assist us with the purposes described in this Privacy Policy. For example, this many include service providers such as (including but not limited to) service providers that assist us with processing or storing data, lawyers or accountants.

We reserve the right to transfer any personal information we have in the event that we merge with or are acquired by a third party or should any such transaction be proposed as well as, more generally, to investors in and lenders of our companies and their businesses (including in case we assign or give security over our client receivables). We may also use, or disclose personal information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.

How Do We Collect Information Through Cookies and Other Technological Means?

When you visit our website, we may collect information that is automatically sent to us by your web browser or your internet service provider. This information may include your domain name and your numerical IP address. We may also collect other information (such as the type of browser you use, which pages you view, how long you spend on our website, what parts of it you view, and the files you request). We use this information to better understand how visitors use and interact with our website, and to improve our website. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to website you visit, or how you may change or restrict this.

We may use a feature on your Internet browser called a “cookie” and/or other similar devices. Cookies are small files that your web browser places on your computer’s or device’s hard drive. They are used for a variety of reasons, such as tracking click streams, and for load balancing. Information tracked through these mechanisms may include, but is not limited to: (i) your IP address; (ii) the type of web browser and operating system being used; and (iii) the pages of the website a user visits.

We may use both session cookies and persistent cookies. A session cookie is a temporary file which is only active while you are on the website and is erased once you close your browser. Unlike a session cookie, a persistent cookie is not deleted when you close your browser and will remain on your device indefinitely. We may use cookies to identify when you return to our website, save login information (excluding passwords), track usage statistics, and store your preferences. We may also use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system, but from time to time we may use this information for running a remarketing/retargeting online advertising campaign. Your browser gives you the option to reject cookies, however, setting your browser to reject cookies generally hinders the browser’s performance and will adversely affect your experience while using our website.

The Security Of Your Personal Information Is Important To Us.

The security of your personal information is important to us. We protect your personal information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes described in this Privacy Policy, or such other purposes as may be permitted or required by the applicable law. Although we have taken measures to help protect our website, computer systems and any personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in Canada , whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

Third Party Sites

Our website may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read the privacy policy for each website you visit. Any links from our websites to other websites, or references to products, services or publications other than those of Labstat, do not imply the endorsement or approval of such websites, products, services or publications by us.

If you would like to discuss this Privacy Policy in further detail please do not hesitate to contact our Privacy Officer at:

Labstat International Inc.
Attn: Privacy Officer
50 Groff Place
Kitchener, ON
N2E 1X1